As of March 2020, several countries have announced the suspension of air traffic and the airlines are required to significantly reduce the frequency of flights and cancel a large number of routes to/from regions affected by coronavirus.
Find out here what to do if your flight is affected, the travel restrictions of all countries in the world and how can you protect yourself when flying during this period.
- How we protect ourselves
- Canceled and suspended flights
- Frequently asked questions and answers
- How to check if my flight is canceled?
- How to check the status of a particular airport?
- How to find out the status of an airline?
- I can't get in touch with the call center of the airline
- The air traffic is suspended but the reservation is not yet canceled
- My flight is canceled due to Coronavirus. What to do?
- Why some flights can be booked online even if canceled?
- I want to book some tickets - how to find out if the flight is not canceled?
- The flight is not canceled but I don't want to fly anymore
- Can I get compensation for cancellations due to COVID-29?
- Countries that have imposed travel restrictions (updated)
The spread of coronavirus has reduced travel, but for some, flight remains a necessity.
If the airline cancels your flight, the employer restricts business trips or the conference where you must go is canceled, you are automatically exempted from taking the decision to fly or not - the decision will be made for you.
But if your flight is not canceled and you still do not know whether you will fly or not - these are the basic recommendations to avoid contamination during your trip.
How we protect ourselves Coronavirus is a flu-like virus. For the moment, no additional measures are required except the usual personal hygiene precautions (regular washing of hands and use of disposable napkins).
- Sneeze and cough in a napkin or elbow (not the palms)
- If you feel sick - stay home
- Do not touch your face - eyes, nose or mouth with the hands
- Avoid shaking hands when greeting
- Avoid contact with sick people
- Wash your hands with soap as often as possible
Follow the recommendations of the official authorities in the field of health in the country of origin or origin.
Easter holidays are fast approaching and, of course, the situation will not improve significantly until then, but that does not mean that you will not be able to fly during this period.
If no official restrictions are imposed and the flights for the planned itinerary are not canceled - you can travel, only you have to take the precautionary measures above, which are quite simple and which are recommended in the usual cases.
As the number of international Coronavirus cases continues to grow, many countries stop air traffic and airlines cancel their flights.
So far, passengers traveling to and from countries such as China, Iran, Italy, Spain, France, have been most severely affected, but as the virus spreads, cancellations may affect other directions.
Flights are canceled for 2 reasons:
- Official travel restrictions imposed by certain countries
- Reduced demand and low load factor for certain routes
Flights are being cancelled dynamically as the government measures are being implemented. For actual information you must check the airline or airport website.
As a result of reducing the demand for travel, the schedule of several flights was modified and several routes cancelled within March - December 2020.
The schedule changes are operated dynamically, to see the updated program go to the website of the airline that operates the flight.
Don't waste time on investigations and searches. If the flight is canceled you will receive a notification by email and/or sms and/or by phone call.
To check the flight schedule, operational statur or any other up-to-date information about a particular airport you must go to the appropriate airport website.
Most airports in the world have a website - and all active airports in the world can be found here: zbordirect.com/en/airport. If you do not find the airport you need - please contact us.
All the airlines that operate regular passenger flights have an official online website - here you can easily find the flight schedule, cancellation conditions, up-to-date information on the operation of the airline in the conditions of the Covid-19 epidemic.
All the most important active airlines in the world can easily be found here: www.zbordirect.com/en/info/companies.
The telephone lines of the airline operators are quite busy even in the ordinary days, and in this period of crisis the situation is even more complicated.
At some airlines and agencies all actions for booking management can be done online - in this case we recommend using these tools. If some actions can be done only by telephone call (for example the request for reimbursement to Wizz Air) - you must arm yourself with patience and periodically call on local tariff numbers.
Official bans are not immediately reflected in existing reservations. Also the airlines systems are over-loaded during this period and cancellations can be made with delay.
You will be notified about the cancellation of the flight by email and/or text message. In this case you have 2 options:
- Full refund of the reserved ticket. You can make a refund request online or by calling the airline/agency call-center where you booked the tickets.
- Reschedule the flight for another date (and/or other itinerary - depending on where you booked the tickets). In most cases, rebooking can be done online.
Official actions on banning flights do not have immediate effect on global distribution systems. It takes some time for the situation to be reflected there as well.
We strongly advise you to find the flight status on the airline's website before booking flights during this period.
If you wish to make a reservation on zbordirect.com/en or at a partner agency - please contact us for the most accurate information about the flight you are interested in.
If you book elsewhere - contact the respective agency or company - only they can confirm the flight status.
Unfortunately, most airlines do not offer refund when the trip is voluntarily canceled by a passenger. But reimbursement is offered in case someone is locked in mandatory quarantine (for example, at the hotel) based on a proof.
While some airlines cancel flights to protect their passengers, others protect their pockets. As chaos and panic increase, airlines wishing to cancel flights for economic reasons have a perfect reason: coronavirus.
Passengers can request cancellation compensation when:
- Airlines cancel flights for financial reasons
- There is no official travel restriction in the risk area
If an airline cancels a flight for which there are no official travel restrictions, the coronavirus is therefore not the only reason for cancellation.
The desire to travel has decreased due to the spread of the virus, and flights that are not fully booked can be canceled by the company to save money. And in this case you have the right to compensation.
The International Air Transport Association (IATA) offers up-to-date information on flight restrictions around the world. Click the link below for more information on restrictions of all countries:
For the most up-to-date information, you must visit the official website of the Ministry of Foreign Affairs/Consular Representation/ Embassy of the country of departure/destination.