Before using our service, please read the present terms. The fact of using the website in any way is recognized as acceptance, that is, the full and unconditional consent of the User, to use the website on the conditions set forth below.

Definitions

ZborDirect: ("us", "we" or "our", website, service, engine) provides online travel search services (including flight, hotel and car hire price comparison) and other travel related services (the “Services”) to travellers throughout the world via our websites.

Website: www.zbordirect.com and/or its mirror websites (www.zbordirect.md, www.zbordirect.eu)

Travel provider: independent travel agents, airlines, hotels, tour operators that provide travel products

Who are we?

ZborDirect is not a travel agent and is not responsible for providing, setting or controlling the prices applicable to any of the travel options or products which you find and book via our services. All such products are provided by third party independent travel agents, airlines, hotels, tour operators or other third parties (“Travel Providers") and are subject to the terms and conditions of those third parties.

Our Services and Platforms are provided by Optimvest Group, a private limited company incorporated and registered in Republic of Moldova. You can find our details, including correspondence address, on our Contact Page.

General Provisions

These Terms (hereinafter referred to as the "Terms") determine the conditions for using the ZborDirect airline ticket search service, the rights to which belong to Optimvest Group, a company registered as a legal entity under the laws of Republic Moldova, registered office which is located at: office 206, street Puskin 22, Chisinau, Moldova (hereinafter referred to as “Owner").

For the purposes of these Terms, the ZborDirect.com Air Tickets Search Service (hereinafter referred to as the “Service") means a software product that is accessible on the website at zbordirect.com, intended for the following purposes:

  • search and provision to the User, on the basis of his requests, of information on tickets offered for purchase by third parties - airlines, agencies, booking systems, etc., as well as facilitation (automation) of the process of purchasing (booking);
  • tracking and providing the User who has subscribed to the Service mailing list with statistical information on the cost of air tickets to specified destinations and advertising information of third parties;
  • providing the User who has registered with the Service with the possibility of personifying the functionality of the Service, including saving the data specified by the User and the settings for the functions of the Service.

The User expresses his full and unconditional consent that the use of the Service, as well as any of its parts, in any way implies the fact that the User is acquainted with these Terms and means full and unconditional consent to their content.

If the User does not accept the terms of the Terms in full, the User is obliged to refrain from using the Service.

Use of the Service

The owner of the service provides the User with an inexpressible right to use the Service on the territory of all countries of the world for its direct functional purpose. The service is provided free of charge, under the terms of a simple (non-exclusive) license.

Interaction with the Service, including the User’s requests for searching air tickets is carried out exclusively by means of the graphical interface of the Service provided to Users.

By means of the Service, the User is given the opportunity to familiarize himself with the offers of third parties on the prices of airline tickets for specified destinations and dates, as well as get a link to go to the websites of these third parties.

In some cases, the software of the Service may provide the User with the opportunity to fill out the data necessary for purchasing air tickets directly on the website of the Owner and send them to a third person selling the air tickets in order to make a reservation.

The purchase (registration) of airline tickets and their payment is made on the websites of third parties offering them for sale. The User is notified and confirms the understanding that the Owner does not sell air tickets, does not guarantee and is not responsible for the accuracy of the information on the air tickets offered for sale by third parties, the implementation of money transfers, the execution of transportation contracts, etc.

The user is informed and agrees to refrain from the following actions:

  • to interfere with the operation of the Service in ways the consequence of which may be a violation of its performance, including generating requests otherwise than through the user interface;
  • use any programs or applications not authorized by the Owner to interact with the Service;
  • use the Service for illegal purposes.

The owner of the service has the right at any time at his discretion the right to stop supporting the serviceability of the Service, change its functionality, as well as prohibit the User, and the User is required to stop using the Service at the specified request.

By means of the Service, the User is given the opportunity to subscribe and receive by email/p>

  • news about price changes for the dates and directions of flights of interest to the User,
  • Travel news newsletters.

The User agrees that the execution and/or use by the User of an appropriate subscription is regarded as the consent of the User to :

  • using the User’s email address to send to the User and receive the corresponding letters from the Owner,
  • receiving advertising information of the Owner and third parties (third-party advertisers).

In case of disagreement of the User with the rule specified in this clause, the User is obliged to refuse to receive the newsletter by clicking on the appropriate link in each letter.

Responsibility

The owner of the service is not responsible for any direct or indirect consequences of any use or inability to use the Service and / or damage caused to the User and / or third parties as a result of any use, non-use or inability to use the Service ( including data) or its individual components and / or functions, including due to possible errors or malfunctions of the Service.

The user agrees to use the Service in accordance with the laws of the country in which he is located, and assumes responsibility for violating the restrictions on the use of the Service established by national legislation.

The User is solely responsible to third parties for his actions related to the use of the Service, including if such actions lead to a violation of the rights and legitimate interests of third parties, as well as for compliance with applicable law when using the Service.

In the event of any disputes, the User is obliged to take measures for pre-trial settlement before contacting the judicial authorities to resolve the dispute by sending a letter to the address of the Owner, as well as an electronic copy to the address: This email address is being protected from spambots. You need JavaScript enabled to view it..

Support and Assistance

Even if the transaction is made on third party websites, unlike other meta search engines in the world, we offer assistance for reservations initiated on zbordirect.com.

Assistance is provided for situations when Travel Provider’s Call Center is not available for some reason, thus providing an additional way of contact for the user.

Assistance is provided only for confirmed (paid) reservations initiated on zbordirect.com. For other reservations inquiries are not processed.

Assistance is provided through the methods available on the Contact Page and includes:

  • Clarifications about the status of the reservation and the flight
  • Information on check-in procedures, boarding, travel conditions.
  • Informational assistance in case of cancellation, delay, force majeure situations

Important. The responsibility for the purchased tourist product belongs to the Travel Provider. For any request directly related to the cancellation, the modification of the purchased services the user must contact Travel Provider.

Service Rights

Intellectual property rights, including the results of intellectual activity included in or used by the Service, such as texts, images, design, databases, know-how, trademarks, company names and other means of identification, etc., belong to the Owner of the service or provided to him by copyright holders under license.

Use of intellectual property specified in the aforementioned clause is possible only within the framework of the functionality offered by the Service. The User agrees that the use of the Service does not provide him with any rights in relation to these intellectual property objects, with the exception of the rights explicitly specified in the Terms.

Change of terms

The owner of the service has the right at any time and without prior notice to change these Terms unilaterally. Notification of the User about amendments to the terms is published on this page.

Changes to the Terms come into force from the date of their publication, unless otherwise specified in the corresponding publication.