Frequent questions and answers about flights and booking

You can order and book airline tickets for another person.Cardholder data may also differ from the data of the passenger.

Flight ticket change rules are indicated in each booking and may vary depending on the airline operating the flights.If the change is possible, a fee for change of flight date or passenger names will apply. The amount of the fee is indicated in the Booking in the section Terms and Conditions.

No visa is required for EU citizens traveling in the EU. In other cases, please contact the representative of the country of destination.More information about the visa regime for Moldovan and Romanian citizens can be found here: Visa requirements

All hot deals for low-cost tickets to all destinations are here: . Here you can choose your departure city, destination, desired period and see all the offers available. If there are no hot deals for your destination, go to zbordirect.com and perform a new search.

If you have not found an offer for your itinerary, please contact us.

Some cards are secured with an additional one-time password. It is usually sent by the bank on the phone number indicated by you. To find out or change this number, call the the bank on the phone printed on your card.

The price is valid within the limit of available seats in the airplane .It can change at any time as a result of the dynamic booking process.

To find out the price of a flight ticket, go to zbordirect.com, enter your travel itinerary, calendar dates, number and type of passengers and make a search.

In order to book flght tickets, make a search on zbordirect.com, choose an offer, enter your passengers' data, choose a payment method and make the payment. Low-cost flight tickets are booked and confirmed after complete payment of the order. You can find more information here: How to book flight tickets

There are persons from specific countries that have only surname or name. It is mandatory to fill both name fields (name and surname) for booking a flight ticket.So, in this case you can fill LNU (last name unknown) or FNU (first name unknown) in the place of missing name. Or you could just put the same name in both fields.

To see all flight offers on zbordirect.com choose the departure and arrival city, not the airport. The city can be served by several airports (eg London LON -> Luton, Stansted, Gatwick, Southend ...). Even if all airports appear in the select list, some may be not active for others we may not have flights to/from the selected airport (for example, we have low-cost flights to Luton, Stansted, Gatwick, Southend but we do not have flights to Heathrow). Choose the city instead: London LON (All airports), after the results are displayed you can filter them by airports and other criteria.

Yes, you can only use one, the first or the second segment, of the round-trip tickets booked on zbordirect.com.

The price displayed for all flights on zbordirect.com is the sale price. There are no other fees or hidden costs. The price includes the seat in in the airplane, automatic check-in, cabin baggage, qualified agent support.

To book airline tickets on www.zbordirect.com, you only have to enter your first name, surname and (depending on the operator) the birth dates of the passengers.Passport data will be required for flight registration, which can be made up to 2 hours before the flight.

Reservations that are not paid in due time are automatically canceled and can not be restored. But you can always make a new reservation - if required.

If you have made any errors in your passengers' passport data, please contact us to make the necessary corrections.

For rules on carrying goods in the EU, please access the link below: Alcohol and tobacco limits within the EU

Dates with direct flights for the selected itinerary are highlighted in the date selection calendar (for most operators) (see image).

Baggage size is indicated on the selected flight booking page.The sizes vary depending on the operator. The main rule is that the baggage may be placed in the head compartment or under the seat in the aircraft.

No dangerous, sharp, flammable objects can be carried in cabin baggage. Liquids must be in containers of up to 100 ml. This rule does not apply to liquids purchased in Duty Free stores.The following rules apply to carry on baggage: Cabin baggage check

Automatic check-in is a ZborDirect own service. Flight registration is automatically performed at the opening of air company's check-in procedure and boarding passes for each passenger/flight become available in the Booking on www.zbordirect.com.The check-in procedure is performed on the date set by the airline, which is indicated in the reservation.

CVV is a 3-digit security code printed on the back of the card. The number appears in the area with your signature, usually in letters tilted to the left.Some cards do not have this code printed (some Maestro cards), in this case you can find the code by calling the phone number shown on your card.

The baggage price differs for each operator and the rate is indicated on the selected route booking page, here you can add luggage for each passenger and each flight.

You can select your baggage and add it on the flight booking page. It can be added for each passenger and flight separately.

If you wish to add registered (hold) baggage after the ticket confirmation or before the flight - you can also do this easily on flight operating airline's website (eg wizzair.com, ryanair.com). The changes will be recorded in your Booking on zbordirect.com and in the boarding passes. You can find the booking by the company's confirmation number and the first passenger's last name.

Once you have completed your payment and confirmed your order, you will be asked to enter and save the passenger passport data in your Reservation (you can access it from the email link or by the order number on zbordirect.com). Please enter the information exactly as in the the identity documents. These data will be used for the check-in procedure (flight registration).

If you have made mistakes in the name, surname or date of birth of the passengers, please contact an agent as soon as possible by any convenient means here: Contact ZborDirect

Cheap tickets are booked long before the flight, so the basic rule is to make the booking as soon as you have planned a trip.The price for a low-cost ticket can start from 19 euros if you reserve a few months before the flight. On the same plane a seat can cost you 399 euros if you reserve a few days before the flight.

Check-in (flight registration) is effected exactly 48 hours before the flight. After check-in the boarding passes become available in your booking on zbordirect.com (in the section "Travel Documents") and a notification is sent to your email address upon completion of check-in.

For passengers' convenience during security, customs check and handling of baggage, we recommend to have your boarding passes printed on paper.You can also show them from your mobile device, but please make sure your device clearly displays your boarding pass with all elements (most important - the barcode).

Payment can be made online with a VISA, VISA ELECTRON, MASTERCARD or MAESTRO card. More information about payment here: 

Low cost ticket prices for a plane trip start at 9 euros - all taxes included. There is a limited number of seats on aircraft with such lowest fare.

All cheap tickets are sold long before the flight, for some destinations even 6-12 months before the departure date. If you book 1-2 weeks before the flight there are only left high category seats - that is 300-500 euros (one way).